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Shipping And Disclaimer

Shipping Policy
Shipping And Disclaimer

Confidential Packaging
We understand the importance of personal privacy and are committed to providing you with high-level privacy protection and security.
We promise that all orders will be shipped in opaque packaging without any business markings. The outer packaging will not display product content, names, or any information that may reveal the order details.

Global Shipping Policy
Our goal is to provide services to customers worldwide. To achieve this, we have expanded our delivery network, covering major countries around the world. The following is a list of countries we serve, but it is not limited to:
North America: United States, Canada, Mexico.
Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, etc.
Australia: Australia, New Zealand.
South America: Brazil.
Asia: Japan, South Korea, Singapore, Thailand, Malaysia, Indonesia, Philippines, Vietnam, etc.

Who Will Ship my Order?
- International orders will be handled by various couriers including DHL, UPS, DPD and more. 
- We use USPS for all domestic orders in the States.
- All orders are sent by a service with tracking & confirmation of delivery. The level of detail of tracking varies from country to country.
- FREE shipping all orders at Lovegetus.store

How Long Will my Delivery Take?
- Once your order has been confirmed, we will normally dispatch within 2 working days.
- International orders will normally arrive within 7-14 days. When ordering from outside Hong Kong, you may be liable for customs charges (see below). Your order may be also subject to inspection in customs which can sometimes cause delay.
- Please note, some orders may contain items that need to be transferred from one of our stores. This can add 1-3 days to the dispatch time - please bear this in mind.
- Please be aware that the delivery times quoted for each product are estimates and your order could take less or more time than this to arrive.

Do I Need to Pay Customs & Import Duty?
- Customers outside Hong Kong may be liable for any import duty, customs fees, quotas, permits, product restrictions and other local requirements. We are unable to predict the cost of this as it can vary in different countries.
- Because of this, customs in your country may hold a package to be examined, and we cannot be held responsible for this delay.

In case, should you still have any questions related this page or shipping, please feel free to find our contact information below:

Real Smart Supply Chain Co., Limited
Address: Shield Industrial Center, 84-92 Chai Wan Kok Street, Tsuen Wan, Hong Kong
Phone: +852 5978 3224
Email: lovegetus.hk@hotmail.com
WhatsApp: +852 5978 3224
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